Refund Policy

Skelora Pro is a digital subscription priced in US dollars. This policy explains cancellations and refunds for both the monthly and annual plans, in plain terms.

A look before you commit

If you subscribe and decide within 14 days that Skelora is not for you — and you have not made heavy use of the archive or downloaded a full report — write to us and we will refund you in full. This cooling-off window is our default; where the law gives you a stronger right, that applies instead.

Monthly plan

The $39 monthly plan can be cancelled at any time. Cancellation stops the next renewal; your access continues to the end of the period you have already paid for. We do not part-refund a month in progress, because the dashboards and that period's briefing have already been delivered.

Annual plan

The $390 annual plan is billed once for the year. If you cancel after the cooling-off window, access runs to the end of the paid year and does not auto-renew unless you ask it to. If exceptional circumstances mean you need to stop early, contact us — we will look at a fair, pro-rated refund for the unused, undelivered part case by case.

If something is wrong

If the service is not what we described — dashboards down for a sustained period, a report that never arrives — tell us. We will fix it, extend your access, or refund the affected part. We would rather keep a subscriber happy than keep a fee.

How to request a refund

Email [email protected] from the address on your account, with your plan and the reason. We aim to review requests within five working days and send approved refunds back to the original payment method. This policy does not affect any statutory consumer rights you hold under German or EU law.